Prop Stop FAQ's

Prop Stop FAQ

Quick answers to the most common questions. If you still need help, reach out anytime via our Contact page.

🚚 Shipping & Discreet Packaging

Do you ship discreetly?
Yes. All orders ship in plain, discreet packaging with no indication of adult products.

Where do you ship from?
All orders are shipped from our US-based in-house facility.

How long does shipping take?
Processing usually takes 1–2 business days. Delivery time depends on your location and selected shipping method.

Will I get tracking?
Yes. Tracking information is provided once your order ships.

💳 Orders & Payments

What will show on my bank statement?
Charges will appear under a discreet business name and will not reference adult products.

Can I cancel or change my order?
Orders can only be changed or canceled if they haven’t been processed yet. Contact us ASAP.

Is checkout secure?
Yes. All payments are processed through secure, encrypted checkout systems.

🧴 Products & Safety

Are your products body-safe?
Yes. We focus on body-safe materials suitable for adult use.

How do I clean my products?
Use warm water and mild soap or a toy cleaner. Always dry completely before storage.

🔄 Returns & Issues

Do you accept returns?
Due to hygiene reasons, most items are not returnable. If there is an issue with your order, contact us and we’ll help resolve it.

What if my order arrives damaged?
Contact us with your order number and photos and we’ll assist you quickly.

🔞 Products & Beginners

What’s the difference between dildos, plugs, and vibes?
Dildos are for penetration, plugs are designed for internal wear, and vibes focus on stimulation through vibration.

What should beginners start with?
Softer, smaller-sized products are usually best for beginners. Start simple and explore comfort first.